CRM Adoption for Sage CRM
What Is the OnTrack CRM Adoption System for Sage CRM
The OnTrack CRM Adoption System for Sage CRM is a structured approach to ensure small and medium-sized businesses maximize their return on their CRM investment.
OnTrack is built around a proven methodology and consists of a calendar of activities, step-by-step instructions, videos, workbooks, worksheets, and additional materials – the product of hundreds of successful CRM implementations over the last ten years.
OnTrack is focused on ensuring your short-term success with your CRM roll out and your ongoing usage and success as you continue to use your CRM system.
OnTrack is priced as a fixed, monthly subscription with set deliverables and checkpoints to drive your successful usage. With OnTrack, there are no up-front fees and you can cancel at any time.
Download Sage CRM eBook
We Are Committed to Your Long-Term Success
Gartner states that over 50% of CRM implementations fail – typically due to lack of focus, lack of commitment, and/or approaching CRM as a technology-only solution.
With the OnTrack CRM Adoption System for Sage CRM, we work with you on a continuing basis, past the implementation phase of your project, so these challenges are addressed and your long-term CRM success is ensured.
Some of the Ways We Help You throughout Your CRM Journey
Regular Coaching Calls
Regular Coaching Calls ensure your staff continues to use the system, you uncover how to get more from CRM, and your path to success progresses.
Deep Dive Sessions
Deep Dive Sessions are periodic one-hour in-depth training on specific aspects of CRM designed to maximize the return on your CRM investment.
Anytime Videos
You have continued access to the videos after implementation, so when you hire new staff, they can be on-boarded quickly. If someone needs a brush-up, the training is still available.
Ongoing Support
With access to the OnTrack Support Portal, Support Chat, Phone Support, Knowledgebase and Remote Administration services, questions are answered quickly, so your organization can keep moving forward.
Ongoing Learning
Monthly lunch-and-learn webinars, quarterly “what’s new” webcasts and publisher road map webinars keep you in the loop with the latest developments about Sage CRM, so you’re aware of what can best benefit you and your organization.
Annual System Audit
The Annual System Audit and Annual Usage Report identify how you’ve been using Sage CRM over the past year and how you can make better use of the system in order to get the most out of it.
How OnTrack Benefits You
Improved User Adoption
CRM implementations are well known to have high failure rates. The OnTrack methodology has a proven success rate and has helped hundreds of companies successfully adopt CRM.
Maximized ROI
Ongoing coaching and learning opportunities, especially after the initial implementation of your software, help ensure that you will experience improved customer relations, increased revenue, better internal communication and optimized marketing.
Minimized Financial Risk
Designed as a subscription service so you know what you’re paying each and every month in advance and comes with anytime cancellation.
How OnTrack Maximizes the ROI of Your CRM Investment
INCEPTION ACTIVITY CALENDAR
Includes activities and schedules to ensure proper execution of steps to get you up and running on CRM.
COACHING CALLS
Helps you get through the Inception steps successfully and coaches and adivises on long-term use of CRM.
USER CHECKLISTS
Guides individuals through the required steps to ensure understanding and proper usage of CRM.
ANYTIME VIDEOS
Provides guidance around key CRM topics and functional areas of the system.
PORTAL SUPPORT
Grants access to the OnTrack team of experts for questions or support needs that you may encounter in-between your scheduled Coaching Calls.
USER CHECKUPS
Ensures team is properly trained and ready to use CRM.
WORKBOOKS
Documents key requirements and functionality of your implementation.
DEEP DIVE SESSIONS
Provides ongoing education about CRM functionality you need to maximize the return on your CRM investment.
How You Gain from Deep Dive Sessions
Deep Dive Sessions are recurring interactive sessions with your OnTrack Success Coach that ensure you are maximizing the return on your Sage CRM investment.
Each Deep Dive Session is a one-hour in-depth look at a particular aspect of your CRM system.
Deep Dive Sessions are part of the Premium and Preferred OnTrack Plans.
-
Activity and Calendar Management
-
Adoption Management
-
Advanced Integration
-
Advanced Security Management
-
Advanced View Management
-
Customer Service
-
Dashboards
-
Exchange Integration and Usage
-
Group (List) Management
-
Import / Export
-
Marketing
-
Mobility Usage
-
Outlook Client Usage
-
PowerBI Usage
-
Process Automation
-
Reports
-
Sales Management
-
Social Listening and Usage
-
Telephone Integration
OnTrack Options & Features
Your CRM implementation can transform your business and we take your successful adoption seriously. You might already know this: CRM goes way beyond installing software and we are here to help businesses successfully implement CRM. With our OnTrack program you will benefit from our preparation, guidance and our time-tested implementation methodology. Guaranteed to be successful or your money back!
Premium
Maximize your ROI- Designed For: Businesses that prefer more personalized attention.
Inception Coaching- Anytime Videos
- Monthly Lunch-and-Learns
- Adoption Coaching
- Deep Dive Sessions (Monthly)
- New Hire Orientation Checklist
- New User Setup Checklist
- Remote Administration
- Quarterly What’s New Webcasts
- Support Portal
- Support Chat
- Phone Support
- Knowledgebase Access
- Publisher Roadmap Webinars
- Annual System Audit
- Anytime Usage Report
- Training Video Access
- Also Available on Request
Sage ERP Integration
Preferred
Clients #1 Choice- Designed for: Businesses that don’t require phone support.
- Inception Coaching
- Anytime Videos
- Monthly Lunch-and-Learns
- Adoption Coaching
- Deep Dive Sessions (Monthly)
- New Hire Orientation Checklist
- New User Setup Checklist
- Remote Administration
- Quarterly What’s New Webcasts
- Support Portal
- Knowledgebase Access
- Publisher Roadmap Webinars
- Annual System Audit
- Anytime Usage Report
- Training Video Access
- Also Available on Request
- Sage ERP Integration
- Phone Support
- Support Chat
Basics
The streamlined approach- Designed for: Businesses looking to get up and running successfully on a budget
- Anytime Videos
- Monthly Lunch-and-Learns
- New Hire Orientation Checklist
- New User Setup Checklist
- Quarterly What’s New Webcasts
- Support Portal
- Knowledgebase Access
- Publisher Roadmap Webinars
- Annual System Audit
- Anytime Usage Report
- Training Video Access
- Also Available on Request
- Sage ERP Integration
- Phone Support
- Support Chat
- Inception Coaching
- Adoption Coaching
- Deep Dive Sessions
- Remote Administration
Learn More about the OnTrack CRM Adoption System for Sage CRM
Click below to learn more – one of our expert Sage CRM consultants will follow up with you shortly.