Terms & Conditions

IMPORTANT!

Please read through the following terms and conditions before accepting this offer. Any deviations may result in Change Requests detailing changes to timeframes, fees, and scope.

• Azamba will have access to you and other key representatives of your organization in a timely manner.

• Azamba will have remote access to the system as necessary prior to the Microsoft Dynamics build time. We prefer direct access if possible. Monitored or guided remote access is acceptable.

• Preparatory meetings will be remote and will not last longer than sixty minutes.

• We rely on you to define and prioritize the work that will be done during the project and to sign-off on the Action List prior to payment.

• It is possible not every improvement on your Action List will be completed during the remote project due to unforseen scope limitations. Any incompleted items will need to be addressed outside of the scope of this project as either a paid Change Request or as a separate paid engagement.

• Although all work is done to the best of our expert’s abilities, workshop items are sometimes not completed due to factors beyond our control. Some may be limited by the software. Some may be dependent upon the software publisher to resolve defects in the software. If an individual item on the Action List is not progressing to your satisfaction, we will let you know and it will be your responsibility to give direction to move on to the next item.

• We rely on you to verify, test, and approve work done while your Azamba Success Coach is implementing so we can resolve any issues during the workshop. Issues or defects that arise after the workshop is complete will be addressed via our standard support options and may be out of scope.

• Your Azamba Success Coach has final say on whether any requests or changes are or are not within the scope of your sprint.

• Any work not explicitly specified in the Action List will be bid separately as a Change Request.