What will OnTrack do for my company?

1. Help you get up-and-running with CRM successfully in the shortest time possible.

2. Ensure your long-term usage of CRM returns maximum benefit.

No Stress

Our team has completed hundreds of successful projects for businesses like yours. Your implementation will succeed, and we back that up with a 100% money-back guarantee!

No Strain

Our team handles the setup and implementation, and then train your team to use your system quickly, easily, and efficiently. We do the heavy lifting so your team doesn’t have to!

No Surprises

Our fixed-fee, fully-scoped, flexible migration, upgrade, and training plans ensure you get exactly what you need at exactly the price you agreed to from the start! 

“It’s rare that you find a company that is exactly what you need right when you need it. That kind of fortuitous contact doesn’t happen that often. Azamba is one of those, and I can count on one hand the number of companies I’ve had that kind of kinship with. I look forward to every interaction with Azamba.”

– Jared Grigg

“Azamba impressed AMD with an organized, customer-focused, and highly responsive process and OnTrack plan for onboarding and educating employees. ”
“We got referred to Azamba, had that initial discussion, and felt comfortable right from the start.We were able to negotiate the level of implementation and support we needed at the price we needed.”

– Amanda Caspers

Less time Training

Take advantage of easy training hub navigation and accessible tools to make your implementation as simple as possible.

Structured for a fast 5-8 week completion, with OnTrack you know exactly who should be doing what at all times to keep your adoption moving.

More time Selling

Get to do what you really want to be doing with CRM faster. With OnTrack, we make learning Dynamics 365 quick and hassle-free.

Similar Dynamics 365 implementation programs can take over a year to get your team inside. With OnTrack you can have your team start selling in CRM in as little as two weeks!

The OnTrack Simple Stages to Success

We break up your onboarding into easy-to-follow stages designed to get you and your team using CRM in your live environment in weeks, not months.

We get your CRM configured and ready.

We prepare your Project Champion and personalize your CRM.

We provide the tools to get your team ready for CRM.

We provide in-depth training over multiple coaching sessions.

We offer services, add-ons, & workshops to take your CRM use to the next level.

Tailored for You, without the Long Setup

Don’t waste months or years paying hourly tech people to personalize your system before it’s even usable. With our pre-built add-on bundles, you can customize your system to meet your unique needs from Day One.

Quick installs and consistant updates to our CRM add-on collection mean that you’ll be adapting your business faster than your competition.

FREE with OnTrack

Our Money-Back Guarantee

You deserve to have the best service, and we are going to do everything we can to provide it.

Rest easy knowing that at any time during the period of service or up to 45 days after, you can take advantage of our money-back guarantee.

If you feel that you have not received the full value of the services as promised, you can contact Peter Wolf at 1.312.513.9333 to rectify the situation or to request a refund for the amount that you feel is warranted.

This guarantee covers all OnTrack services and fees, and excludes all software fees.

Get Help Faster

OnTrack takes advantage of Microsoft Teams to provide a quick and direct line between your company and our staff.

• Direct @ messaging with our staff.

• Drag-and-drop file sharing.

• Is available as a Mobile-friendly app.

Learn from Experts

Take part in scheduled conference calls with our experienced staff who are trained to get you up-and-running with CRM quickly.

With GoToMeeting, our staff can pilot your system remotely for easy configuration and technical support.

Train Any Time

With our video training series, you can start learning how to use CRM right away, on your own time.

• Quick and easy instructions.

• Training for administrators, sales, customer service and marketing.

To see pricing tables, please view this page on a desktop.

Premium

Plan

Preferred

Plan

Basic

Plan

Designed for Businesses that:

Want to maximize their ROI with greater personalized attention.

Want to maximize their ROI but don’t need as much personalized attention.

Feel comfortable with a self-directed implementation and little-to-no hand-holding.

Coaching & Training

 

 

 

Access to OnTrack Hub

The OnTrack Hub is our hand-crafted learning system website for Dynamics 365.

The OnTrack Hub contains a step by step guide to help get you up and running with Dynamics 365 using our simple, easy to follow structure and methodology.

Anytime Training videos

Ontrack’s series of training videos are delivered by our seasoned veterans.

These videos are available to watch anytime, and are perfect for people who are just starting out, or to brush up on your Dynamics 365 knowledge.

Scheduled Training Checkpoints

No matter what plan you pick, OnTrack makes sure you’re implementation is successful.

With our scheduled training checkpoints, you will have the chance to talk to our experts, via GotoMeeting, to make sure you and your team have the knowledge to use CRM effectively.

You will have a checkpoint meeting for your CRM administrator, and a checkpoint meeting your sales team. Meetings are also available for your marketing and customer service teams upon request.

Four Scheduled Coaching Sessions

Go even more in-depth with your CRM training with our scheduled coaching sessions.

As you use and adapt to your new CRM system, it’s likely you and your team will have questions.

For premium and preferred customers, we schedule out coaching sessions to effectively syncronize with your implementation, and ensure your transition is relaxed and worry-free.

Unlimited Advisory Calls

Adopt with peace of mind. Our team is always standing by to make sure your implementation is successful.

Do you have a question or concern? Let us know, and we’ll schedule a call as soon as possible to ensure you always have access to the information you need.

Collaboration Team Access

OnTrack utilizes the power of Microsoft Teams for quick and easy collaboration between you and our staff. It’s like having a private Facebook just for your implementation. 

In our MS Teams Collaboration Space, you can @ message our staff, access the OnTrack Hub and Support Portal, and easily share files and screenshots.

No Microsoft Office licenses required!

3 Users

1 User

Scheduled Deep Dive Sessions

Want to go in depth on a specific topic? Schedule a deep dive session with our experts.

Our team offers advanced training to make you and your team an expert on any CRM topic.

Monthly

Quarterly

Technical Services

 

 

 

Dynamics 365 Setup & Configuration

We focus on your setup so you can focus on training.

We handle:
Configure Dynamics 365 environment – provision instance
User and security setup
Blueprint & Design – review system settings
Products and Quotes setup and configuration
Outlook plugin installation
Sharepoint integration
Industry-specific usage advice to maximize usage
Standard email templates (pre-defined templates)
Select a template (pre-defined formats)

Simple Data Migration
If you need to transfer over basic contact information (names, phone numbers, email, address), we will provide a standard template that you can use and assist you with the first import.

Advanced data migration services are also available.
(See our Terms of Service)

Support Cases

Do you have a technical issue? Our IT Team is standing by to respond to your cases using our OnTrack Support Portal.

Support Queuing (Typical Response Time)

Our IT Team is always active making sure our clients are getting swift and helpful assistance.

When our team gets busy, OnTrack prioritizes support tickets based on what plan our clients are signed up for.

2 hours

4 hours

8 hours

CRM Add-ons

 

 

 

Core Productivity Add-on Bundle

Automate repetitive but important tasks that might otherwise fall through the cracks when left to people who can get busy, get sick, or simply forget to follow up. It also sets reminders to ensure your team know what they need when they need it.

Includes: Automatic Followup Tasks, Automatice Phone Number Formatter, Birthday Manager, Credit Hold Alerts, Email-to-Case Creator, Last Activity Date Tracker (Core), Note Hider, Pop-up Notifications for Accounts, Web-to-Lead Creator.

15/User/Mo

Sales Productivity Add-on Bundle

The Sales Productivity Bundle offers your sales team the automation, tracking, and notification tools they need to maintain close, quality communication with customers and prospects.

It also provides your team with improved access to information they can use to make better decisions and set better priorities. Your team will be more efficient and more productive.

Includes: Automatice Follow-up Tasks, Completed Activity Unlocker, Emoji Tagger, Last Activity Date Tracker (Core/Sales), Opportunity Progression Tracker, Sample Manager, Web-to-Lead Creator.

15/User/Mo

Customer Service Add-on Bundle

enhances your Dynamics 365 system by automating repetitive but important customer service tasks, setting reminders for your customer service team, and ensuring your team members know what they need when they need it, so they can work better and faster to serve your customers and build strong relationships.

Includes: Case Progression Tracker, Automatic Follow-up Tasks, Case Progression Tracker, Completed Activity Unlocker, Credit Application Processor, Credit Hold Alerts, Email-to-Case Creator, Last Activity Date Tracker (Core/Service).

15/User/Mo

Extras

 

 

 

Higher Level Response Time

Do you have a CRM issue or problem that can’t wait? It doesn’t need to be a problem.

Our support team is happy to expedite any support ticket to make sure your urgent needs are taken care of immediately.

250 / Incident

500 / Incident

Annual System Audit

We examine your CRM environment, resources, customizations, and monitoring tools used to track CRM activity.

The goal is to fine-tune your database, check data integrity, and track what customizations are in place in your current system.

This ensures we can to accurately assess any ongoing issues and implement the best practices for your CRM system.

500

Additional Coaching Sessions

Looking for additional coaching with our experts?

Our friendly staff is standing by to schedule your next session for whatever CRM help you or your team may need.

400 Each

500 Each

600 Each

Get Ready Before Getting Started

Please review our Terms of Service for important information regarding our OnTrack Success Plans by clicking here:

Terms of Service (Click to Expand)

1. These plans assume that the Dynamics 365 licenses are purchased through Azamba Consulting.
2. Data migration from an existing system is available as an optional service.
3. The one-time adoption/configuration fee is to be paid in full prior to project kick-off.
4. The ongoing adoption plans are priced for monthly payments (first month’s payment to be paid prior to kick-off).

a. Payments are via credit card or ACH only.
b. Plans will be charged up-front at the beginning of each month.

5. The project will kick-off with portal access granted upon receipt of payment.

6. “Anytime Remote Access Refusal” means you are unable or unwilling to provide us permanent, any-time, unassisted remote access to your system for support and maintenance.

7. “Higher Level Response Time” means that you want to escalate to the next level up to get a faster response.

a. Premium is the highest response level.
b. To move from Preferred to Premium is $250 per incident.
c. To move from Basic to Preferred is $500 per incident and from Basic to Premium is $750 per incident.

8. Typical response times are based on an 8:30 – 5:00 CST business day.

9. To respect our team’s time and all of our customers’ time, we have specific rules around meetings:

a. All meetings will be scheduled with a start and end time. Late arrival will not push the end time.
b. Rescheduling will be done per your Success Coach availability.
c. Many meetings will require key individuals from your company to attend. If one or more of those individuals cannot attend, your Success Coach may determine you require a reschedule.
d. Rescheduling fees will be based on the following:

i. No Shows – $500
ii. Change request with less than 24 hours notice – $350 rescheduling fee.
iii. Change request with 5 to 1 days notice – $200 rescheduling fee.
iv. Change request with more than 5 days notice – no charge.

11. Advanced Data Migration – Assistance to migrate data from your current system to Microsoft Dynamics 365 is not included in this plan. From our experience, we estimate that data migration work is usually roughly between $3,500 and $9,000 depending on the state of the current databases and if we encounter any problems.
We begin with a $2,400 discovery project to assess the current your current databases and identify any potential issues and custom fields that would need to migrate over. After this, we will provide a firm bid to migrate the current databases.

What’s covered under Support?
There are two main categories that we cover: system issues and “How Do I …” type questions.

For system and environmental support, OnTrack covers all diagnostic efforts regarding these types of issues. This includes remote troubleshooting and analysis of application errors and system access issues.

Where possible, we also try to resolve these issues as part of the diagnosis but sometimes resolution of the issues requires a separate bid. See below for section on what is not included in the plan.

Because we are dependent upon Microsoft as the software publisher for the development of the program, we cannot always resolve items that are defects (aka bugs) in the software but we will do our best to identify any such cases, to escalate them appropriately to Microsoft, and to plan workarounds if possible.

In addition to Dynamics 365, your coverage supports server and desktop operating systems, browsers, remote access connection software, and other technologies as it relates to your CRM system. [To be clear: our support of these systems is limited to Dynamics 365 related functionality, we don’t replace your IT consultants or internal IT resources.]

OnTrack also covers assistance with basic “How Do I …” questions to help you complete daily tasks effectively and efficiently. For more advanced questions, we will suggest options from our training services including the resources available from our portal as part of your OnTrack plan.

With all Support services, resolution time is a priority but may vary from response time. Sometimes it takes longer to resolve an issue and we may need to involve outside assistance. Responses will be conducted during normal business hours unless prior arrangements are made.

What’s not covered under Support?
When it comes to covering support issues and How Do I … questions, our policy is liberal; however, your Azamba Consulting representative may decide – at their discretion – that an issue is not covered under the plan.

Some reasons that this may happen:
• Questions being asked indicate that the user needs more formalized training. We offer a wide range of training services for these needs.

• The issue keeps recurring because of environmental issues or user actions beyond our control. We will do our best to advise you how to prevent this from recurring.

• The issue is a known defect with the software. We will log the issue with Microsoft and keep you informed as to status and eventual resolution.

• The issue is a request for customization or enhancement of the system including table, screen, list, workflow, report or other system modifications or creation. We are more than happy to provide you with a fixed bid estimate for any such work and will do so upon request.

• The issue is a request to install a third-party add-on or previously unused portion of your Microsoft Dynamics 365 system. Again, we would love to help you and will provide a fixed bid estimate for any such work upon request.

• The issue is a request to come onsite to provide direct support.

• The issue is related to work done to your system by an outside party (unless previously agreed upon as covered). Of course, any issues related to projects done by Azamba Consulting will be covered as we take full responsibility for satisfactory results based on the terms of the specific project.

 

Are you Ready to get OnTrack?

Fill out the form below with your information and plan preference. Our friendly staff will respond promptly to discuss your contract!

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