Sage CRM Workflows for Customer Experience

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Sage CRM Workflows: Helping You Design the Ultimate Customer Experience

Entrepreneur and Zappos.com founder Tony Hsieh said it best: “We believe that customer service shouldn’t be just a department; it should be the entire company.” More than ever, it is critical for businesses to deliver a superior customer experience or risk losing to the competition. But how do you empower all the departments across your organization to do that while operating efficiently?

Does your organization struggle with any of these issues? Workflow automation may be the solution.

Sales – Delays getting accurate quotes to customers; pipeline tracking takes too long; inconsistent sales follow up.

Marketing – Efforts are not coordinated with sales; promotions often compete against one another; not sending right messages to right audience; can’t measure effectiveness of campaigns.

Customer Service – Poor customer support due to incomplete or inconsistent information, which results in longer time for case resolution.

Whether you suffer from one, some, or all of these challenges, the end result is a lackluster customer experience. You have put your business at risk of losing customers. A Customer Relationship Management (CRM) solution helps you overcome these pain points and support customer-focused strategies with fewer resources. Sage CRM stores all your customer information in one convenient location, and workflows automate key processes throughout your organization so you can consistently deliver exceptional customer service at all times.

Benefits

  • Reduce administrative errors

  • Improve business process efficiencies

  • Increase communication and collaboration

  • Create high-quality, targeted marketing communications

  • Track all interactions, including open rates, clicks, and bounces

  • Measure campaign effectiveness and learn from past experience

  • Standardize lead qualification and follow-up protocol

  • Achieve consistency in prospect communication

  • Automate the approval of quotes and discounts

  • Automate and assign rule-based tasks

  • Improve analysis of pipeline progress

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