Top 3 Reasons to use Customer Service in Microsoft Dynamics 365 for Sales
Top 3 Reasons to use Customer Service in Microsoft Dynamics 365 for Sales
The keys to quality customer service using D365
Your customer service team is one of the faces of your company, and their success is critical to your success.
Good customer service interactions are the stuff of strong customer relationships. Bad ones can damage or even destroy a relationship.
Quality customer service is key, but what are the keys to customer service quality?
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Mariam Florio is the director of CRM implementation at Azamba. She helps new users get up-and-running with their CRM solutions, and experienced users get more out of their systems.
Mariam has been a consultant in the software space for 16 years, and has spent the last 11 focused exclusively on CRM. She delivers intelligence, friendliness, and efficiency in every customer interaction.
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Why MSP’s Should add CRM to their Solution Portfolios
We’re entering a new era in CRM. All the old reasons for customers buying CRM are still valid. But the advent of AI is making the case for renewed interest in CRM. To modify an adage, “If it’s interesting to my customers, then it is fascinating to me!”. AI is...
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