Leads vs. Opportunities: What’s the Difference?
The differences matter!
5 Simple CRM Terms That Will Up Your Dynamics 365 Game
CRM terms every beginner needs to know!
Bridging the Gap between Sales and Customer Service
How CRM connects your sales and service teams.
CRM 101: More Basic CRM Terms & Definitions – Field, Entity, Grid, Label, & Dashboard
More CRM terms that every beginner needs to know.
How to Add a Field and/or Entity to a Global Search in Microsoft Dynamics 365 for Sales CRM
Dynamics defaults don’t search every entity.