How to Fix “An Error Occurred During Pricing of a Detail Line Item” Microsoft Dynamics 365 for Sales Error
How to Fix “An Error Occurred During Pricing of a Detail Line Item” Microsoft Dynamics 365 for Sales Error
A simple fix for a common pricing error
This week in Microsoft Dynamics Support, I will show you how to fix a common pricing error in Microsoft Dynamics 365 for Sales CRM.
Sometimes, when you open an order, there’s an error saying, “The following error occurred. An error occurred during pricing of a detail line item.”
The error may not always make a lot of sense, but fortunately fixing it is not hard.
See below for video and instructions:
How to find and fix “An Error Occurred During Pricing of a Detail Line Item” Dynamics 365 for Sales error
When you open an order and see an error saying, “The following error occurred. An error occurred during pricing of a detail line item,” it is talking about a line item.
In this case, we have only one line item: Labels. So we know which one is causing the error. But you may have several line items in one order. In that case, you’ll have to open each one to find which item is causing the error.
If we open the Labels line item, we see the same error is displayed there, which means this particular line item is causing the problem.
After you figure out which products are causing this error, you will need to do the following for each:
1.) Go to Sales > Products.
2.) Pick the product from the list.
If you scroll down to just above Additional Details on the Product record, you will see a warning that says, “Warning: A default price list has not been set.” This is often the reason why you got the error in that order.
You need to add this particular product to a price list.
3.) Go to Additional Details > Price List Items and click Add Price List (the + symbol above the right edge of the Price List Items table).
4.) The first field you will see under General is Price List. Choose a price list from the drop down menu.
5.) Set the cost of your product under Pricing > Amount.
6.) Click Save and Close.
7.) Check your order under Sales > Recent > Order.
As you can see, the error has disappeared from our order.
Our OnTrack CRM Success System helps you get the most from your CRM investment with support services including:
- unlimited diagnostic support
- unlimited answers to “How do I …?” questions
- annual system audits
- regular progress calls from a dedicated account manager
- + additional valuable services!
We offer OnTrack in both month-to-month or annual subscriptions, and because we stand behind what we do, we offer a 100% money-back guarantee and you can cancel your plan at any time!
Make CRM Easier To Use With Fewer Clicks: Summer 2026 Release
Chicago, IL – [August 19th, 2026] – If you’ve ever gotten frustrated clicking through CRM just to finish a basic task, you're not alone. After 20+ years in CRM, we still see users lose time moving between screens just to log an activity, send an email, or find what...
Azamba Summer 2026 Release Notes
Enjoy A More Focused, Functional Workspace Release Date: August 19th, 2026 - Tired of a cluttered CRM with too many clicks to get through your day? This release is built to fix exactly that, with powerful upgrades to some of our most-used Add-Ons. Plus, a brand-new...
Azamba Spring Release Notes
Enjoy More Freedom and Flexibility with Your CRM Release Date: March 25th, 2026 - New updates are officially here, the CRM tools you know and love just got smarter. This Spring release focuses on giving you better visibility, easier task management, and a simpler...
Azamba Spring 2026 Add-On Update: Smart Tools That Keep Your Work and Team Connected in CRM
Chicago, IL – [March 25th, 2026] – Does your CRM still feel disconnected from the way you work? Are you left guessing what’s next instead of having clear visibility into pipeline, projects, and follow-ups? After 700+ implementations, we consistently see the same...
Azamba Q4 2025 Release Notes
Smarter, Faster, and Easier Than Ever – CRM That Just Works Release Date: October 29th, 2025 - Your favorite CRM tools just got a serious upgrade. This month’s updates to LaunchPad and the EZ Add-On Suite are focused on saving you time, reducing clicks, and making...
Azamba Q4 2025 Add-On Update: CRM That Works Harder, and Smarter, for You
Chicago, IL – [October 29th, 2025] – It’s here! The October 2025 update is live, and this one’s all about making your CRM easier, faster, and more intuitive than ever. From better automation and faster onboarding to smarter tools that just make sense, this update was...
Azamba Q2 2025 Release Notes
Release Date: July 16, 2025 - At Azamba, we believe your CRM should make work easier, not add unnecessary complexity. Every update in this release is designed to help your team save time, reduce admin, and get more value from Dynamics 365, so you can focus on what...
Azamba Q2 2025 Add-On Update: Everything You Need Now in One Place
Chicago, IL – [July 16th, 2025] – If you’ve ever wished Dynamics 365 could just work the way your team does, you’re not alone. This summer, we’re making it easier than ever to get the most out of your CRM with a single solution, a cleaner workspace, and smarter tools...
Azamba Launches EZ Notes: A Smarter, Simpler Way to Take and Manage Notes in Dynamics 365 CRM
Chicago, IL – [March 19th, 2025] - Are messy, disorganized notes wasting your team’s time and leaving critical details lost in the shuffle? Do you spend more time searching for information than acting on it? EZ Notes is here to end the frustration and take the chaos...
Powerful New Updates to Accelerate Sales for Microsoft Dynamics 365 CRM Users
Chicago, IL – [March 5th, 2025] – Azamba is excited to announce the release of EZ Buttons 3.1. This powerful CRM Add-On for Microsoft Dynamics 365 simplifies tasks and makes CRM a breeze to use. With this CRM Add-On, you will work faster and smarter with less...
Dinesh Joseph is a Microsoft Dynamics and Sage CRM technical consultant at Azamba. He trains, supports, and consults for both new and experienced Dynamics 365 and Sage CRM users. He also provides analysis and customization for both systems and their integrations.
His goal is to help his customers run their CRM systems smoothly and efficiently.
Related articles:
Make CRM Easier To Use With Fewer Clicks: Summer 2026 Release
Chicago, IL – [August 19th, 2026] – If you’ve ever gotten frustrated clicking through CRM just to finish a basic task, you're not alone. After 20+ years in CRM, we still see users lose time moving between screens just to log an activity, send an email, or find what...
Azamba Summer 2026 Release Notes
Enjoy A More Focused, Functional Workspace Release Date: August 19th, 2026 - Tired of a cluttered CRM with too many clicks to get through your day? This release is built to fix exactly that, with powerful upgrades to some of our most-used Add-Ons. Plus, a brand-new...
Azamba Spring Release Notes
Enjoy More Freedom and Flexibility with Your CRM Release Date: March 25th, 2026 - New updates are officially here, the CRM tools you know and love just got smarter. This Spring release focuses on giving you better visibility, easier task management, and a simpler...