5 Things to Do BEFORE Adopting CRM
5 Things to Do BEFORE Adopting CRM
Ensure your CRM adoption goes smoothly!
To smooth your implementation and adoption process, make sure you do these five things before adopting CRM:
1. Set 3 achievable short-term goals
Examples of these might be getting your users into CRM and memorializing their phone calls inside of the system, or starting to use e-mail integration and filing their e-mails back to CRM, or just starting to use sales opportunities.
You want make these first steps small and easy to accomplish, but also things that you’ll get return on investment for.
2. Determine who will be using CRM from the get go
You may want to deploy an A-team who will start using CRM before the other users.
If you have a large team of users that you want to deploy CRM to, it might be a better idea to get 5-10 super users into CRM, work out all of the business processes, and then have the rest of the users join in later.
If you have a smaller team, then you might want to have them all jump in at the same time, but plan it out before implementing CRM, and then deploy accordingly.
3. Designate a CRM champion
This is a big one. Your CRM champion is somebody who’s going to be responsible for and in-charge of the CRM implementation.
You want somebody who really holds users accountable, who has the backing of the owners and the upper management to make sure that users know that CRM is something that’s here to stay, and who can help users get started with it as smoothly as possible.
4. Choose the right time to begin implementation
Timing is everything. Make sure you don’t implement a CRM solution during a really busy time of year for you, or when users are going to be out of the office. You really want to make sure that you pick a three-to-six-week period during which your users can have a lot of time dedicated to focus on CRM.
Give your users the heads-up to know that they should be spending X hours per week on training and using the system. Then, give them real expectations and goals with a timeline.
5. Don’t underestimate the complexity of a CRM solution
In fact, don’t underestimate the complexity of any software solution!
You want to make sure that users and your project champion in management understand that implementing or introducing any version of software, especially a CRM solution, can be a really big, complicated thing. It might seem like it’s a really simple, easy solution, but assuming it will be easy automatically could really sabotage you and cause problems later.
You want to make sure that you know that CRM is a big undertaking. Implementation and adoption can be easy and smooth, as long as you take it seriously and take the right steps.
Get your CRM adoption on track
Our OnTrack CRM Success System is a structured methodology based on more than a decade of experience helping businesses like yours succeed with CRM.
With OnTrack, you get a pre-built calendar of activities, step-by-step guides, instructional videos, workbooks, expert advice, and continuing education designed to ensure you’re ready to hit the ground running with your new CRM system, and continue to generate maximum returns on your investment for years to come.
Our OnTrack customers have a 99% adoption success rate, and we back our OnTrack system up with a 100% money-back guarantee.
Are you ready to get your CRM implementation and adoption on track?
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Mariam Florio is the director of CRM implementation at Azamba. She helps new users get up-and-running with their CRM solutions, and experienced users get more out of their systems.
Mariam has been a consultant in the software space for 16 years, and has spent the last 11 focused exclusively on CRM. She delivers intelligence, friendliness, and efficiency in every customer interaction.