Create an optimal experience for CRM users!
Home » Microsoft Dynamics 365 Hub » Microsoft Dynamics 365 Blog
The Empowered Agent: A Customer Service Agent’s First Reflection On CRM
Are your customer service agents empowered?
How to Create a Dynamics 365 Contact Record from Outlook Using the Dynamics 365 App for Outlook
Enter new contacts without disrupting your workflow!
@media (min-width: 981px) {
.left-blog-image .et_pb_post .entry-featured-image-url {
float: left;
width: 100%;
max-width: 150px;
margin: 0 20px 30px 0;
}
.left-blog-image .et_pb_post {
margin-bottom: 20px !important;
}
}
Requirements Gathering: Laying the Foundation for a Successful Project
Requirements gathering is a critical, intricate, and time consuming process that lays a strong foundation for project success. The decision to implement a new software system represents the client’s strategic planning to provide employees the tools necessary to...
9 Variables to Ensure a Successful CRM Implementation
What Are the Variables to Ensure a Successful CRM Implementation? Let’s face it, not all CRM (Customer Relationship Management) implementations are successful. Many of them do not deliver to their expectations – while others just plain fail. So how does this...