The IGNITE Blog

Small Business CRM Tips and Tricks to Fire You Up!

Bridging the Gap between Sales and Customer Service

We all know that CRM is a great tool for salespeople. They’re able to track their sales, progress their opportunities, et cetera.
What you may not know is that CRM is also great for customer service. CRM helps your customer service team manage their daily workload, and enables them to enter the information they learn on a daily basis into CRM.
With both departments entering information that is then shared across CRM, what CRM can really do is bridge the gap between customer service and sales.

read more

Why Get CRM? – An Introduction to CRM Benefits

I’ve worked with hundreds of businesses over the last 10 years as they decide whether they should get CRM. A lot of people ask me, “Why should I get CRM?” The answer varies: it depends on your particular business, your sales needs, your marketing, and your customer service needs.

read more

What is CRM?

CRM stands for Customer Relationship Management, which already hints at one of the primary benefits of using a CRM system like Microsoft Dynamics 365. But there’s a lot more to CRM systems than just managing your relationships with customers!
So what is CRM, exactly, and how does it go above and beyond its name?

read more

Post Sage CRM Upgrade Gadget Template Error

If, after upgrading Sage CRM from 7.1 to any later version of Sage CRM, an error message appears after opening the gadget template in the Dashboard, then the issue is likely caused by data issues on the Notification gadgets in the LPGadget table. In order to eliminate...

read more

Customization Without Code in Sage CRM 2017

Learn How to Customize Views and Lists the Easy Way in Sage CRM 2017   If you’ve used business software in the past, you’re familiar with customizations, the code snippets that your reseller created for your system to make it efficient for your specific business...

read more

What’s New in Sage CRM 2017 R1

Explore the Latest Features of Sage CRM 2017 R1   Sage is set to release the Sage CRM 2017 R1 to their Partners for initial review during the week of November 28th. A general release date to Customers and End Users has not been set, but we anticipate this to occur...

read more