Why MSP’s Should Care About CRM

by | Mar 8, 2024 | Microsoft Dynamics 365, Partners

Every MSP cares about their customers.

Reliability. Trustworthiness. Committed. These are the attributes that MSPs want to reflect back to their customers.

In an earlier I post I talked about the pain that many customers are feeling because of a CRM install gone bad.

But what does that mean in real life? How does that pain manifest itself?

The Impact of Failed CRM Implementations

  1. Disrupted Customer Relationships: When CRM projects fail, customer interactions suffer. Incomplete or incorrect data disrupts personalized service, leading to frustrated clients.
  2. Inefficient Processes and Wasted Resources: A flawed CRM system results in cumbersome workflows, bottlenecks, and manual efforts. Productivity declines, and resources are squandered.
  3. Missed Sales Opportunities: If sales teams struggle with the CRM, they miss out on potential deals. The system should empower sales professionals, not hinder them.
  4. Lack of Data-Driven Insights: A dysfunctional CRM fails to provide meaningful analytics. Businesses lose out on valuable insights for decision-making.
  5. Employee Frustration and Resistance: When employees encounter a poorly functioning CRM, frustration sets in. Morale drops, affecting overall productivity.
  6. Increased Costs and Budget Overruns: Failed implementations often require costly fixes or replacements. Budgets spiral out of control.
  7. Negative Organizational Culture: A failed CRM breeds cynicism. Employees lose confidence in management’s ability to drive positive change.
  8. Competitive Disadvantage: In today’s fast-paced business landscape, falling behind due to CRM failure can be fatal. Competitors who leverage CRM effectively gain an edge.

 All of these things are serious problems on their own, but let’s focus on just one of them: “Increased Costs and Budget Overruns”.

This is money pouring out of the organization.

Customers are looking for help. MSP’s are looking to add value.

Closing the spigot of lost money is the most value-additive thing an MSP can do outside of their regular responsibilities.

Azamba can help. Here’s how:

  • Fixed-price services
  • Money-back guarantee
  • Over 500 SMB installs across North America
  • Partner-focused. 95% of our sales are through channel partners
  • Trusted Microsoft Dynamics offering.

Let’s change the customer’s world and give them:

  • Enhanced Customer Relationships
  • Efficient Processes and Resource Allocation
  • Captured Sales Opportunities
  • Data-enhanced Insights
  • Employee Engagement
  • Lowered costs and on-track budgeting
  • Flourishing Organizational Culture
  • A Competitive Advantage

Reach out today and let us show you how to spin up your own outsourced CRM practice. Your customers are literally dying to hear about it.

patrick nantel headshot

Patrick Nantel

Patrick Nantel is Director of Partner Sales at Azamba, helping partners quickly capitalize on the opportunities in front of them.

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